REFUND POLICY

Tiwizi Ltd, trading as Speaker Box Street Party, operates this website.

Overview

This Refund Policy explains how refunds are handled for donations, events, dance classes, workshops, digital products, services, and merchandise referenced on this website.

By making a payment on this website, you agree to this Refund Policy.

Donations

All donations made through this website are voluntary and non-refundable.

Refunds will only be considered in cases of technical error, duplicate payment, or unauthorised transactions, subject to verification. Requests must be submitted within 14 days of the transaction date.

Events, Dance Classes & Workshops

Cancellation by Us

If an event, dance class, or workshop is cancelled by us, you will be offered a full refund or the option to transfer your booking to a rescheduled date, where applicable. Refunds will be issued to the original payment method.

Cancellation by You

Bookings for events, dance classes, and workshops are non-refundable unless otherwise stated on the relevant event or class page.

Refund requests made more than 7 days before the scheduled date may be considered at our discretion, minus any non-recoverable fees. Refunds are generally not available within 7 days of the scheduled date. Failure to attend (no-shows) is not eligible for a refund.

Digital Products & Online Content

Digital products may include pre-recorded video content, online classes, downloadable materials, training resources, or access to digital events.

Digital products and online content are non-refundable once access has been granted or delivery has begun, unless the content was not delivered due to a technical issue or was materially different from its description.

Merchandise

Merchandise linked or sold via this website is purchased through Amazon.

All merchandise orders, including returns, exchanges, and refunds, are subject to Amazon’s own refund and return policies. We do not process payments, manage returns, or issue refunds for merchandise purchased through Amazon.

Customers should refer to Amazon directly for any queries relating to merchandise orders.

Payments & Third-Party Providers

Payments made on this website are processed using Wix Payments and may involve third-party payment providers such as Stripe, PayPal, or other supported gateways.

Transaction and processing fees charged by payment providers are non-refundable. Refund processing times are subject to the terms and conditions of the relevant provider. We do not control delays once a refund has been initiated.

Chargebacks & Disputes

If a chargeback or payment dispute is raised through a bank or payment provider, we reserve the right to suspend access to services or future bookings while the matter is reviewed. Repeated disputes may result in the refusal of future bookings.

Contact

To request a refund or report a payment issue relating to events, classes, digital content, or donations, please get in touch with us by email at Info@speakerboxstreetparty.com